Product FAQs

Product FAQs

All Scales

  • No. If the scale is moved, you must reset the scale back to zero in order to get an accurate reading.

  • Rubber feet are not available for the scales.

  • A hard surface is best for maximum accuracy. Placing a scale on a soft, deep, pile rug may affect the reading.

  • The color markers might be hard to move on a brand new scale. To get the marker to move, wiggle it in both directions around the scale face until it is free.

  • Yes. Slight changes in weight are generally normal.

  • This means the scale will turn off automatically when not in use.

  • This means the scale will automatically set display to zero upon activation.

  • The scale will automatically turn on when you step on the platform.

  • An internal mechanism that is triggered when you tap on the scale to start.

  • Use a mild soap and damp soft cloth. Do not use abrasive or strong chemical cleaners or submerse the entire unit in water.

  • Remove any plastic shipping pins. Allow the scale to reach room temperature.

  • Weigh yourself at approximately the same time each day. For best results, weigh yourself without clothing.

  • Our scales could be off +/-1% or 1 pound of your total body weight.

    • Make sure that the scale is on zero before taking a reading.
    • A hard surface is best for maximum accuracy.
    • Slightly leaning to the right, left, front, or back can cause the scale to provide a different reading for each direction that you lean.
    • Make sure that your feet are not hanging off the scale; this will cause the scale to provide an inaccurate reading.
    • If the scale has been dropped, it could be the cause of the problem. 
  • The unit may require a battery or replacement battery. Consult the user manual to ensure scale has a back lit display. Locate battery cover on bottom of scale, open it, and insert appropriate battery or batteries. If the scale has been dropped, it could be the cause of the problem.

Dial Scales

  • Health o meter® no longer manufacturers professional waist-high dial scales for home use.

  • Dial scales are Mechanical Analog type scales. These scales use a traditional spring and lever mechanism. Weight is distributed through brackets and levers. Levers connect to a plate with a spring. The spring stretches in proportion to the weight imposed. A pivot translates the up-and-down motion to a side-to-side motion. A rack and pinion translates the side-to-side motion to a rotational motion. The dial or indicator will turn and correct weight will appear in the window.

  • The color markers might be hard to move on a brand new scale. To get the marker to move, wiggle it in both directions around the scale face until it is free.

  • This is not something that normally happens. Contact Customer Service for further assistance.

  • The lens is not a replaceable part. Contact Customer Service for further assistance.

  • A rotating indicator is when the dial is fixed and the indicator (needle) spins to the weight.

  • Use a mild soap and damp soft cloth. DO NOT use abrasive or strong chemical cleaners or submerse the entire unit in water.

  • The maximum capacity of the scale will vary, consult the user manual of your model.

  • The Professional Dial Scales have a limited lifetime warranty dependent upon which model you have. Check your warranty and instruction manual for further information.

  • REPEATABILITY has to do with two successive readings and the weight results could be +/- 1 lb. ACCURACY is the degree of agreement between the result of a measurement and the true value. Dial scales will fall between +/-(1% + 1 lb).

  • The maximum capacity of the scale will vary, consult the user manual of your model.

  • A rotating dial is when the indicator (needle) is fixed and the dial spins to the weight.

  • Our scales could differ +/- 1% of your total body weight.

    • Adjust the scale with the adjustment knob to ensure that the dial is on zero before weighing.
    • A hard surface is best for maximum accuracy.
    • Slightly leaning to the right, left, front, or back can cause the scale to provide a different reading for each direction that you lean.
    • If the scale has been dropped, it could be the cause of the problem.
  • Weigh yourself at approximately the same time each day. Also, for best results weigh without clothing. The average weight of clothing, including shoes, is about 2-5 lbs. for women and 5-8 lbs. for men.

  • Make sure that any plastic shipping pins have been removed. These are located on the bottom of the scale.

  • A standard dial scale uses a traditional spring and lever mechanism that may need adjustment over time. To adjust it, locate the knob on the scale and change the dial so it is on zero.

Digital Replaceable Battery Scales

  • A hard surface is best for maximum accuracy. Placing the scale on a soft, deep pile rug may affect the reading.

  • The unit may require a fresh battery. Locate the battery cover on bottom of scale, open it, and insert appropriate battery or batteries. If the scale has been dropped, it could be the cause of the problem.

  • Gently tap lower right corner or middle of scale platform with a foot. The display will show "000". Scale is now ready for use. Step on scale. 3 to 4 zeros will appear while computing weight. When correct weight is locked in, the numbers will appear on the display.

  • When "Lo" message appears on the digitial display, the 9-volt battery needs to be replaced.

  • This means the scale will turn off automatically when not in use.

  • This means the scale will automatically set display to zero upon activation.

  • This means the scale will turn on when you step on the platform.

  • LED display is a light-emitting dial usually RED in color. It will usually display black background with RED numbers.

  • This is an internal mechanism that will be triggered with a tap on the scale to start.

  • A "C" will appear during the first weighing, this is a self-calibrating feature on some scales. It means the scale is re-calibrating to zero. Please re-weigh for accurate reading. Scale will also re-calibrate after every battery replacement.

  • Turn scale over and remove battery holder by pulling back and lifting the tab. Make sure that + and - terminals are positioned properly.

  • Yes. For accurate weight reading, zeros MUST appear first.

Digital Replaceable Lithium Battery Scales

  • A hard surface is best for maximum accuracy. Placing the scale on a soft, deep pile rug may affect the reading.

  • Yes. Choose the setting with the selector switch located under the edge of the scale.

  • Digital Lithium Battery scales come with either a NON-REPLACEABLE or REPLACEABLE battery. If your scale uses a replaceable battery, make sure you have a lithium battery installed properly. If your scale uses a non-replaceable battery, check the warranty information.

  • Gently tap center of scale platform with foot using at least 5 lbs. of force. "888.8" will appear. Do not hold foot on scale for too long. Wait for "000.0" to appear before stepping on scale for weighing.

  • Repeatability has to do with two successive readings and the weight results could be +/- 1 lb.

  • Yes. If the scale has been moved, tap the lower corner of the scale. This will calibrate the scale and disply zero.

  • This means the scale will turn off automatically when not in use.

  • The scale will automatically turn on when you step on the platform.

  • It is the reverse in color of a LCD display. Normally, LCD is dark numbers against a light background. In reverse LCD, the numbers are light against a dark background, similar to a car's dashboard display.

  • This is an internal mechanism that will be triggered when you tap on the scale to start.

  • Stepping on the scale before the "000.0" causes this error message to appear. If "E" appears, step off the scale and repeat initial RESTART by tapping on the center of the scale.

  • If error message "Err" appears, the maximum weight load for the scale has been exceeded.

Mechanical Digital Scales

  • Yes. If the LCD is not working or needs a new battery you can still obtain a reading on the dial only.

  • To obtain a dial reading only, do not tap the scale before weighing - simply step on the scale and read weight.

  • To obtain both "Dial" and "LCD" (digital) readings, locate zero adjustment control under edge of scale, and adjust so dial indicator reads zero. Next, tap the edge of platform. LCD will display "888", then "00". Now step on scale. Your weight will appear on both dial and LCD displays and will remain displayed for 5 seconds before turning off.

  • A rotating indicator is when the DIAL is fixed and the INDICATOR (Needle) spins to the weight.

  • Yes. If the scale is moved, you must reset the scale back to zero.

  • If "Err" is displayed, the 300-lb. maximum weight load has been exceeded.

  • When "Lo" message appears on the digital display, the 9-volt battery needs to be replaced.

  • This means the scale will turn off automatically when not in use.

  • This means the scale is calibrating to zero.

  • This scale will automatically set display to zero upon activation.

  • This is an internal mechanism that is triggered when you tap on the scale to start.

Electro-Mechanical (Dual or Duet) Scales

  • No. If the LCD is not working, check the battery. Replace with a new battery if necessary. If this does not work, check warranty information.

  • On Electro-Mechanical scales, you cannot obtain a reading on the dial only.

  • Do the following:

    • Step on the scale
    • LCD will flash "000" for three seconds before displaying weight
    • Weight will flash on both dial and LCD displays, and will remain on screen for five seconds before turning off.
  • If "Err" is displayed, the scale has exceeded the 400-lb. maximum weight load.

  • If "L" message appears on the digital display, the 9-volt battery needs to be replaced.

  • This means the scale will turn off automatically when not in use.

  • The scale will automatically turn on when you step on the platform.

  • You should use a 9-volt alkaline battery.

  • Yes. However, the scale is self-calibrating and will return to an accurate reading after three consecutive readings.

Load Cell

  • Yes, each load cell is individually tested and calibrated. Each cell is proof tested to its full rated capacity, and in most instances, to more than its rated capacity.

  • They are electro-mechanical transducers that translate force or weight into voltage. This change produces a read-out on the display.

Scale Batteries

  • The battery cover is not an orderable part for any scales.

  • Yes, some newer models allow you to replace the battery.

  • The Lithium battery should last for approximately 10 years with an average family of 4 weighing once per day.

  • Make sure the battery is installed correctly. If the problem continues, check and follow the warranty information.

  • Lithium batteries have extremely small self-discharge, which prolongs the life of a scale. Also, these scales may be operated in a wide temperature range, from -40°C to 85°C.

  • Widely-available, coin-type CR2032, 2-Volt Lithium batteries are used in our Lithium bath scales.

  • This battery is available at any store that sells watch batteries. Look for type CR2032 for a replacement.

  • Make sure that the batteries being used are fresh, and are placed properly into the battery compartment. If the problem continues, check and follow the warranty information.

Weight Tracking & Body Fat Scales

  • If you use a pacemaker or other medical devices, you should NOT operate the "BODY FAT" scale due to electrical impulses sent out by the scale. Always check with your doctor to be certain.

  • A flat hard surface is best for maximum accuracy. Placing scale on a very soft, deep pile rug may affect the reading.

  • For accurate body fat calculation, always measure in BARE FEET. Do NOT bend knees; keep your legs straight and slightly apart.

  • The "BODY FAT" scale is set to weigh in pounds. To display kilograms, turn the scale over to make selection.

  • Determine your body fat baseline. Record the weight readings & body fat readings for 7 to 10 days. Total your weight & body fat percentage (one total for each category). Divide each total by the number of days you had monitored your readings for. For example: Baseline weight: 135 + 136 + 138 = 409: 409/3 = 136.3 AND Body Fat %: 23% +24% + 23% = 70: 70/3 = 23.3%

  • The Body Fat scale uses a method called "BIA" or bioelectrical impedance analysis. This is a low-level current that travels through the lower half of your body, through your lean muscle and body fat, and calculates an "impedance" value. Impedance is a calculation of the total opposition to the flow of a current. This number is factored in with your sex, age, height, and weight. The end result is your body fat percentage.

  • The information must be entered within 10 seconds, while the choice is FLASHING. If you do not enter information while the choice is flashing (approx. 10 seconds), then you will have to start from the beginning.

  • Follow the steps below or consult the user manual of your model:

    • Lift display cover. Push "SET" button at bottom of pad. User "1" and "2" will appear.
    • User "1" will start blinking. Press the "USER" button to choose user "1" or "2". Once selected, press "SET" button to lock in information.
    • Both "HEIGHT" and "AGE" will appear on the screen. The "HEIGHT" will start blinking. Press the "UP" or "DOWN" arrows to find your correct height.
    • After entering height, press the "AGE" button. Use the "UP" and "DOWN" arrows to enter correct age and press "SET".
    • Both "MALE" and "FEMALE" images will be displayed. Press the "GENDER" button until the correct MALE/FEMALE image blinks and then press "SET". This will lock in the information.
    • Your correct information including User, Height, Age, and Gender will be displayed. Now you are ready to calculate weight.

     

  • Be sure you have installed a 9-volt battery correctly. Activate scale by tapping the scale in the lower left-hand corner of platform. If the scale has been dropped, it could be the cause of the problem.

  • Try using a damp Q-tip or toothpick to remove dust or other particles from around the base of the buttons. If that doesn't work, follow the warranty procedures.

  • Models will vary. Consult the user manual of your model.

  • Many people mistake the "B" in the "BF" for a 6. The "6F" actually is "BF," which stands for body fat percentage.

  • 8888 will appear until "0000" is displayed. When you see "0000," step on scale and stand still. Position your feet so your weight is evenly distributed over the scale platform and make sure your legs are slightly apart. "0000" will blink while your weight and information is being measured. When blinking stops, the weight will appear followed by the body fat percentage.

  • Health professionals outline healthy body fat levels as follows:

    • Women
      • Fit - No more than 27%
      • Exceeds Ideal Range - 28%-30%
      • Obese - Over 30%
    • Men
      • Fit - No more than 23%
      • Exceeds Ideal Range - 24%-30%
      • Obese - Over 30%

    For further information, consult your physician.