Product FAQs

Electro-Mechanical (Dual or Duet) Scales

Can you still use the scale if the LCD display isn't working?

No. If the LCD is not working, check the battery. Replace with a new battery if necessary. If this does not work, check warranty information.

How do you obtain a "Dial" reading only?

On Electro-Mechanical scales, you cannot obtain a reading on the dial only.

How is the scale activated?

Do the following:
  • Step on the scale
  • LCD will flash "000" for three seconds before displaying weight
  • Weight will flash on both dial and LCD displays, and will remain on screen for five seconds before turning off.

What does "Err" / "E" message mean?

If "Err" is displayed, the scale has exceeded the 400-lb. maximum weight load.

What does "L" message mean?

If "L" message appears on the digital display, the 9-volt battery needs to be replaced.

What is "AUTO-OFF"?

This means the scale will turn off automatically when not in use.

What is "INSTANT-ON"?

The scale will automatically turn on when you step on the platform.

What type of battery should I use for this scale?

You should use a 9-volt alkaline battery.

Will moving the scale affect scale accuracy?

Yes. However, the scale is self-calibrating and will return to an accurate reading after three consecutive readings.