Product FAQs

All Scales

Can I move the scale and not worry about resetting it back to zero?

No. If the scale is moved, you must reset the scale back to zero in order to get an accurate reading.

Can I order the "Rubber Feet?"

Rubber feet are not available for the scales.

Can I use the scale on a carpeted surface?

A hard surface is best for maximum accuracy. Placing a scale on a soft, deep, pile rug may affect the reading.

Is it difficult to move the Color Markers?

The color markers might be hard to move on a brand new scale. To get the marker to move, wiggle it in both directions around the scale face until it is free.

Is it normal for weight to vary from one day to the next?

Yes. Slight changes in weight are generally normal.

What is "Auto-Off"?

This means the scale will turn off automatically when not in use.

What is "Auto-Zero"?

This means the scale will automatically set display to zero upon activation.

What is "Instant On"?

The scale will automatically turn on when you step on the platform.

What is "Tap-On"?

An internal mechanism that is triggered when you tap on the scale to start.

What is the best way to clean the scale?

Use a mild soap and damp soft cloth. Do not use abrasive or strong chemical cleaners or submerse the entire unit in water.

What steps should I take before using the scale for the first time?

Remove any plastic shipping pins. Allow the scale to reach room temperature.

When is the best time to weigh?

Weigh yourself at approximately the same time each day. For best results, weigh yourself without clothing.

When I step on the scale, the reading is not accurate. What's wrong?

Our scales could be off +/-1% or 1 pound of your total body weight.
  • Make sure that the scale is on zero before taking a reading.
  • A hard surface is best for maximum accuracy.
  • Slightly leaning to the right, left, front, or back can cause the scale to provide a different reading for each direction that you lean.
  • Make sure that your feet are not hanging off the scale; this will cause the scale to provide an inaccurate reading.
  • If the scale has been dropped, it could be the cause of the problem.

Why does my unit not turn on and the display is not lit?

The unit may require a battery or replacement battery. Consult the user manual to ensure scale has a back lit display. Locate battery cover on bottom of scale, open it, and insert appropriate battery or batteries. If the scale has been dropped, it could be the cause of the problem.